It's the law
This is a script for you to use if you do not know what to ask, when you need a translator or interpreter.
Hello, my name is _________________.
I speak limited English. I need competent language assistance in Spanish to have full and effective access to your programs.
Under Title VI of the Civil Rights Act, public agencies are obligated to provide competent language assistance to limited-English-proficient individuals. Social and health service agencies may call HHS Office for Civil Rights at 1-800-368-1019 for more information.
Food Stamp and WIC agencies may cal USDA Office of Civil Rights at 1-888-271-5983. All other agencies may call U.S. Department of Justice, Civil Rights Division, at 1-888-848-5306.